1. Agreement to these terms
These Terms of Service form a binding agreement between you and Ecommerce Experts LLC, doing business as Vivlox ("Vivlox," "we," "us," or "our"). By accessing vivlox.store, creating an account, clicking to accept these Terms, or purchasing or downloading a digital product, you confirm that you have read, understood, and agree to these Terms, the Privacy Policy, Refund Policy, and the Commercial License applicable to your purchase.
If you act for a studio, company, or other entity, you represent that you have authority to bind that entity. You must be at least 18 years old and legally capable of entering a contract. Our products and services are not directed to children under 13.
2. Digital products and account security
Vivlox sells access to downloadable digital game projects, source files, documentation, media, and associated commercial licenses. Nothing is shipped physically. You are responsible for confirming compatibility with Roblox Studio, your hardware, third-party services, and your intended use before purchase.
You must provide accurate account and billing information, safeguard your credentials and download links, and promptly notify us of suspected unauthorized access. You are responsible for activity performed through your account except to the extent caused by our failure to use reasonable security measures.
3. Orders, payment, delivery, and no refunds
Prices are shown in U.S. dollars unless stated otherwise. Taxes may be added where required. Payment is due at checkout and may be processed by Square or another disclosed payment processor.
ALL SALES OF DIGITAL PRODUCTS ARE FINAL AND NON-REFUNDABLE ONCE ACCESS, DOWNLOAD, A LICENSE KEY, OR A DELIVERY LINK HAS BEEN PROVIDED. Because digital files can be copied and cannot practically be returned, we do not offer refunds, exchanges, credits, or cancellations for change of mind, incompatibility, failure to use the product, or dissatisfaction with disclosed features. This policy does not limit any non-waivable remedy required by applicable law. Duplicate charges, failure of delivery, or files that are materially different from the product description should be reported promptly to support.
Initiating a chargeback for a valid, delivered purchase without first contacting us may result in suspension of access and enforcement of our rights, but does not waive any rights you have under applicable law.
4. License; no transfer of ownership
A purchase grants only the limited license stated in the Commercial License. Except for that license, Vivlox and its licensors retain all right, title, and interest in the product, storefront, brand, documentation, and underlying intellectual property. No ownership, trademark rights, or rights in the Vivlox brand are transferred.
5. Acceptable use
You may not use the service or products unlawfully; bypass security or access controls; share, resell, sublicense, publish, leak, or distribute source files except as expressly permitted; misrepresent authorship or affiliation; introduce malware; scrape or overload the service; infringe intellectual-property or privacy rights; or use a product to create unlawful, deceptive, harassing, discriminatory, or harmful experiences.
You are solely responsible for your published game, modifications, branding, advertising, community moderation, age ratings, monetization, taxes, platform compliance, and all interactions with players and third parties.
6. Third-party platforms and services
Roblox, Square, hosting providers, analytics providers, and other third-party services are independent of Vivlox and governed by their own terms. We do not control and are not responsible for platform approvals, moderation, outages, policy changes, account actions, fees, lost revenue, or other third-party conduct. Vivlox is not affiliated with or endorsed by Roblox Corporation unless expressly stated.
7. Disclaimer of warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL DIGITAL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, SECURITY, OR RESULTS. WE DO NOT GUARANTEE PLATFORM APPROVAL, PLAYER TRAFFIC, REVENUE, PROFITABILITY, UPTIME, ERROR-FREE OPERATION, OR COMPATIBILITY WITH FUTURE THIRD-PARTY UPDATES.
Some jurisdictions do not allow certain warranty exclusions, so these exclusions apply only to the extent permitted by law.
8. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, VIVLOX, ECOMMERCE EXPERTS LLC, AND THEIR OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USERS, OR BUSINESS OPPORTUNITY; BUSINESS INTERRUPTION; PLATFORM ACTIONS; SECURITY INCIDENTS NOT CAUSED BY OUR FAILURE TO USE REASONABLE CARE; OR THE COST OF SUBSTITUTE GOODS OR SERVICES, ARISING FROM OR RELATED TO THE SERVICE OR A PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO A CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID VIVLOX FOR THE PRODUCT GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT OR (B) ONE HUNDRED U.S. DOLLARS. Nothing in these Terms excludes liability that cannot lawfully be excluded.
9. Indemnification and hold harmless
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Vivlox, Ecommerce Experts LLC, and their owners, officers, employees, contractors, licensors, and service providers from claims, demands, investigations, losses, liabilities, judgments, settlements, penalties, and reasonable attorneys’ fees arising from or related to: your game, modifications, publication, operation, marketing, monetization, or player community; your breach of these Terms or the Commercial License; your violation of law or third-party rights; content or data you submit; taxes or payments for which you are responsible; or your negligence, fraud, or willful misconduct. We may control the defense of a covered claim, and you agree to cooperate. You may not settle a claim imposing liability or obligations on us without our written consent.
10. Suspension and termination
We may suspend or terminate access when we reasonably believe you breached these Terms, infringed rights, created security or legal risk, engaged in fraud or payment abuse, or when required by law. Upon termination, payment obligations and provisions that by their nature should survive—including intellectual-property, disclaimers, liability limits, indemnity, dispute, and governing-law provisions—remain effective.
11. Governing law and disputes
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. Subject to any non-waivable consumer right, the state and federal courts located in Pennsylvania will have exclusive jurisdiction, and you consent to personal jurisdiction and venue there. Before filing a claim, each party agrees to send written notice describing the dispute and attempt in good faith to resolve it for at least 30 days.
Nothing here prevents either party from seeking temporary injunctive relief for misuse of intellectual property, confidential material, or unauthorized access.
12. Changes; severability; contact
We may update these Terms prospectively by posting a revised version and effective date. Material changes will be communicated as required by law. If a provision is unenforceable, it will be narrowed to the minimum extent necessary and the remaining provisions will continue. Our failure to enforce a provision is not a waiver. These Terms and incorporated policies are the entire agreement concerning the service and purchased products.
Questions or legal notices may be sent to legal@vivlox.store. Add Ecommerce Experts LLC’s complete Pennsylvania mailing address here before publication.